Ground Operations Management


Develop integrated operational and management skills on Ground Ops functions as Service Provider or as Airline Ground staff; Benefit from a selected combination of Ground operations related courses; Key Topics. Airside and Landside Operations; Station Management; Collaboration between and Airlines and Ground Service Providers; Team management skills. Control and supervise an airline station in a self-handled or outsourced environment. 

Course Format

This course is available in textbook and e-textbook format. Enrol at an Authorized Training Center to study these materials with the help of a local trainer.

  • This course requires approximately 60-70  hours of study to be completed in 4-5 months from the  date of enrollment.
  • Student performance will be based on an examination. 


Participants are recommended to have at least 2 years of professional experience across ground handling functions.

What will you Learn ?

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the Airport Handling Manual (AHM) which is included in the course price.

Who should attend ?

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level


A certificate is awarded to participants successfully passing the final exam.

Exam information

  • Exam Method: Online exam with remote supervision
  • Exam Format: Multiple Choice questions, Closed Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60% correct answers
  • Distinction Grade: 90% correct answers
  • Number of exam attempts: 2